Privacy Policy

Last Updated: January 2025

Privacy Policy Summary

This summary provides key points from our Privacy Policy. For complete details, please read the full policy below.

Information We Collect

  • Contact details
  • Assessment responses
  • Program participation data
  • Platform usage information

How We Use It

  • Deliver our services
  • Personalize your experience
  • Improve our programs
  • Communicate with you

How We Protect It

  • Secure storage
  • Limited access
  • Regular monitoring
  • Data encryption

Your Rights

  • Access your data
  • Request changes
  • Control communications
  • Request deletion

Contents

1. Introduction & Overview

This Privacy Policy explains how Robin Yates ("we," "us," or "our") collects, uses, and protects your personal information when you use our websites (robinyates.com and thefrequencyframework.com), services, and programs.

1.1 Scope

This policy applies to:

  • Website visitors and users
  • Program participants
  • Newsletter subscribers
  • Assessment participants
  • Clients receiving services

1.2 Your Consent

By using our websites and services, you consent to the collection and use of information as described in this policy. If you do not agree with our practices, please do not use our services.

2. Information Collection

2.1 Personal Information

We collect the following types of personal information:

  • Contact Information
    • Name
    • Email address
    • Phone number
    • Business information
  • Account Information
    • Login credentials
    • Account preferences
    • Program participation details
  • Assessment Data
    • Business frequency assessments
    • Energy block identifications
    • Progress tracking information
  • Payment Information
    • Payment method details
    • Transaction records
    • Billing addresses

2.2 Automatically Collected Information

We automatically collect certain information when you visit our websites:

  • Device information (type, operating system, browser)
  • IP address and location data
  • Usage patterns and preferences
  • Interaction with our content and services

2.3 Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Improve website functionality
  • Remember your preferences
  • Analyze usage patterns
  • Enhance user experience
  • Support marketing efforts

3. Use of Information

3.1 Service Delivery

We use your information to:

  • Provide our services and programs
    • Deliver The Aligned Business Elevation System
    • Implement The Eraser Method™ sessions
    • Process assessments and provide results
    • Maintain your account and preferences
  • Customize your experience
    • Personalize program content
    • Tailor implementation support
    • Adjust communication preferences

3.2 Communications

We may use your information to:

  • Send important service updates and notifications
  • Provide program-related communications
  • Respond to your inquiries and requests
  • Share relevant educational content
  • Send marketing communications (with your consent)

3.3 Business Operations

We also use information to:

  • Improve our services and programs
  • Analyze usage patterns and trends
  • Maintain security of our platforms
  • Comply with legal obligations
  • Prevent fraudulent activity

4. Data Protection

4.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data
  • Secure socket layer (SSL) technology
  • Regular security assessments
  • Access controls and authentication
  • Staff training on data protection

4.2 Data Storage

Your information is stored:

  • On secure servers in reputable data centers
  • With encrypted backup systems
  • Using industry-standard security protocols
  • In compliance with data protection regulations

4.3 Data Retention

We retain your personal information:

  • For the duration of your active account or program participation
  • As required to fulfill our business purposes
  • As necessary to comply with legal obligations
  • Until you request deletion (where applicable)

4.4 Third-Party Services

We may share data with trusted third-party service providers who:

  • Assist in operating our website and services
  • Process payments securely
  • Help deliver our programs and services
  • Provide analytical services

5. Your Rights & Choices

5.1 Access Rights

You have the right to:

  • Access your personal information
  • Request corrections to your data
  • Receive a copy of your data
  • Request deletion of your information

5.2 Communication Preferences

You can control your communication preferences by:

  • Adjusting email notification settings
  • Opting out of marketing communications
  • Updating your account preferences
  • Contacting us directly with specific requests

5.3 Cookie Settings

You can manage cookie preferences through:

  • Browser settings
  • Our cookie consent tool
  • Third-party opt-out mechanisms

6. GDPR Compliance

6.1 Legal Basis

We process your personal data under the following legal bases:

  • Contract fulfillment (for program delivery)
  • Legitimate interests (for business operations)
  • Consent (for marketing communications)
  • Legal obligations (for compliance)

6.2 Data Subject Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure ("right to be forgotten")
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent

6.3 International Transfers

For users in the European Economic Area (EEA), we ensure appropriate safeguards for data transfers through:

  • Standard contractual clauses
  • Adequate level of data protection
  • Necessary security measures

7. Additional Information

7.1 Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on our websites
  • Updating the "Last Updated" date
  • Sending email notifications for significant changes
  • Obtaining consent where required by law

7.2 Third-Party Links

Our websites may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.

7.3 Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

7.4 Contact Information

For questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

Website: www.robinyates.com

Program Data Handling

8.1 Assessment Data

For The Frequency Framework and business assessments, we:

  • Store individual assessment results securely
  • Use results to personalize your program experience
  • Maintain historical data for progress tracking
  • Aggregate anonymous data for research and improvement

8.2 Program Participation

During The Aligned Business Elevation System, we collect and process:

  • Session notes and progress tracking
  • Implementation milestones and achievements
  • Technical support requests and resolutions
  • Program feedback and testimonials (with consent)

8.3 Platform Usage

For ongoing platform access ($197/month), we maintain:

  • System configuration settings
  • User preferences and customizations
  • Usage analytics for support purposes
  • Integration settings with third-party tools